Terms and Conditions

Detailed description of goods and/or services

MR PET is a business in the PET industry that markets A RANGE OF PET FOODS AND ACCESSORIES. WE DO NOT SELL ANY LIVE STOCK THROUGH THE ONLINE STORE AND ALSO DO NOT BREED ANY LIVE STOCK.

THE ONLY LIVE STOCK SOLD IN-STORE ARE BIRDS, FISH & REPTILES.

 Terms Of Use

The offering on this website is available to South African clients only.

License

We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.

Returns

When returning any product, for whatever reason, please ensure that it is returned in its original condition, and returned with the original packaging - including any documentation, manuals, warranty cards and other accessories. If unopened products are returned for a refund, you will be refunded the purchase costs excluding the delivery costs. Please review our full returns and delivery policy here.

Purchase errors

We want the best for our customers and your pets. If you aren't, for any reason happy with your purchase, then please return it to us in the purchase condition you received it in within 7 days of receiving the products. We can then exchange it for another product or offer you a credit voucher to the value of the purchase price (excluding the delivery cost). You will be liable for the delivery charge on returning the product to us. If you order the incorrect size / design and require a swop, an additional delivery will be charged.

Please note that we cannot always provide the colour or specific character within a series requested for some products as these are dependent on stock available at the supplier. We will, however, do our best to meet your requirements and will keep you in the loop regarding selecting alternatives or delays.

Customer Privacy Policy

MR PET shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the MR PET bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for MR PET via PayFast. PayFast is a licensed Payment System Operator with the Payments Association of South Africa (PASA). PayFast is fully PCI compliant and uses the strictest form of encryption and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by MR PET separately from card details which are entered by the client on PayFast’s secure site.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

MR PET takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and MR PET chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Johannesburg, South Africa.

Variation

MR PET may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Pet Scene cc based in South Africa trading as Mr Pet and with registration number CK99/59049/23.

MR PET contact

For all inquiries please email orders@mrpet.co.za.